Do you accept Returns?
We cannot accept returns of matcha since they are food items. However, if you are dissatisfied in any way, please reach out to us.
We will try to help you resolve the issue. Where necessary, this may include issuing you a replacement item or refund.
For non-food items, please refer to our full return policy.
We are able to ship to the following countries:
For customers based in Singapore, you may order on our sister site (https://naokimatcha.asia), Lazada or Shopee.
For customers based in the UK, you may order on Amazon UK.
Free Shipping is available for all orders above $30. Purchases on this site are shipped using USPS First Class Package Service from Saint Mary’s GA by default. More options will be gradually rolled out.
Orders purchased on Amazon.com are fulfilled by Amazon. Free 2-day shipping is available for Prime Members purchasing Naoki Matcha on Amazon.com
Frequently Asked Questions
These are some common questions posed by customers which we think you may find useful.
Yes, there is nothing to worry about! Each crop of tea is subject to a battery of tests for safety, including radiation and heavy metal contamination. Satisfying these tests are required for our factory to maintain its food safety grading and legally operate. The government of Japan also conducts its own radiation testing on all food products, and the results are consistently negative. The results are public information and is published in English on the website of the Japanese Ministry of Health, Labour and Welfare.
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