Customer Care

How can we help you?

Simply email us at “info@naokimatcha.com” or complete the form below.

Do you accept Returns?

We cannot accept returns of matcha since they are food items. However, if you are dissatisfied in any way, please reach out to us.

We will try to help you resolve the issue. Where necessary, this may include issuing you a replacement item or refund.

For non-food items, please refer to our full return policy.

International Orders

We are able to ship to the following countries:

For customers based in Singapore, you may order on our sister site (https://naokimatcha.asia), Lazada or Shopee.

For customers based in the UK, you may order on Amazon UK.

Shipping Policy

Free Shipping is available for all orders above $30. Purchases on this site are shipped using USPS First Class Package Service from Saint Mary’s GA by default. More options will be gradually rolled out.

Orders purchased on Amazon.com are fulfilled by Amazon. Free 2-day shipping is available for Prime Members purchasing Naoki Matcha on Amazon.com

Frequently Asked Questions

These are some common questions posed by customers which we think you may find useful.

What are the ingredients?

Just 100% green tea matcha powder from Japan, nothing else.

Is your matcha soy free? Is there soy in the facility? Is there risk of cross contamination?

There is no soy in our products, and all our teas are processed at facilities processing only green tea.

How many servings does the 40g can make?

The short answer is, it depends. We recommend a serving size of 2 grams. That gives you 20 servings of matcha tea per 40g can. However, everyone enjoys matcha differently. Some people use 1 gram of matcha powder per serving. In this case, the can will last for 40 servings.

Is your matcha sweetened and is there added sugar?

Our matcha is comprised of 100% matcha powder and there are no additives or sweeteners.

Is your product safe from radiation and does every product get tested for radiation?

Yes, there is nothing to worry about! Each crop of tea is subject to a battery of tests for safety, including radiation and heavy metal contamination. Satisfying these tests are required for our factory to maintain its food safety grading and legally operate. The government of Japan also conducts its own radiation testing on all food products, and the results are consistently negative. The results are public information and is published in English on the website of the Japanese Ministry of Health, Labour and Welfare.

Since pesticides are used to grow the non-organic blends do you do any testing to see levels of heavy metals and carcinogens, etc?

Our matcha is tested regularly by a 3rd-Party New Zealand Laboratory for pesticides and have no suspicious results was observed. Similarly, the matcha is also tested for heavy metals such as Cadmium, Arsenic, Lead and Mecury with no observed suspicious result.

How much caffeine is in a serving?

A gram of matcha (or half a teaspoon) contains about 29-32 mg of caffeine per 3.4 ounce of water.

What makes our matcha different?

The key difference is that we enjoy a close working relationship with many esteemed tea estates, blenders, and production facilities all over Japan. This means we get access to the best stuff that’s not usually exported outside Japan at the absolute best prices. You’ll have to taste and see!

I mainly drink matcha as a tea, which blend should I use?

If you’re new or a beginner in experiencing matcha, we would recommend either our Superior Ceremonial Blend or our Organic Ceremonial Blend. If you have sampled more than one brand of matcha or have more experience, we urge you to try our Fragrant Yame Blend or any matcha in our Master’s Collection. It is delightful when made into usucha thanks to its bright, smooth taste and gentle fragrance.

I mainly drink matcha as a latte, which blend should I use?

We understand that matcha lattes are very popular these days, and in fact have developed all our blends so that they can be prepared as lattes. However, our personal favourite for lattes is our Organic Ceremonial Blend. Non-dairy milk goes very well with its cacao notes. If you prefer cow’s milk, we recommend you have it with our superior ceremonial blend!

I mainly use matcha to make smoothies, which type should I use?

If making a smoothie bowl or some kind of shake with low sugar content, we recommend you use a ceremonial grade blend. Because smoothies bowls and shakes usually rely on natural fruit sugars for a subtle sweetness, any astringency or excess bitterness in matcha will be very apparent.

I mainly use matcha to create food items, which type should I use?

If you’re baking matcha flavored cookies, cakes or desserts, a culinary grade matcha will do nicely. Chances are, baking recipes include sugar. Using a more expensive grade would be a waste of your money because the sugar and other ingredients would drown out the subtler flavors and aromas in more expensive blends. We formulated our creative culinary grade for this exact reason – all of that essential matcha flavor, at a reasonable price!

How is caffeine in matcha different from that in coffee?

There’s nothing chemically different between the caffeine in coffee and matcha. However, other compounds in matcha causes caffeine to be released more slowly. The result is that matcha’s caffeine boost lasts for 4-6 hours. Coffee will only provide a caffeine boost for up to 2 hours. Because matcha’s caffeine release is gentler, you also don’t get the sudden “caffeine crash” after 2 hours you typically experience with coffee.

What is the shelf life like for matcha?

After being ground into powder, matcha should be consumed within 12 months. Our matcha displays the date of production prominently so you may keep track. However, be sure to note the storage instructions below!

How should I store matcha?

Matcha keeps best when it is stored away from heat and light to reduce the rate of oxidation. We recommend you clip the packets close after opening. If you prefer to pour the matcha powder into the can for easier access, that is fine too. We should then refrigerate the packet or can.

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