Where to buy
You may purchase our products directly on our site. Alternatively, if you’re an Amazon Prime customer, you can purchase on Amazon to enjoy the free 2-day shipping.
We are working on expanding to other Amazon marketplaces as well as regional and local ecommerce marketplaces.
Where we ship
Both orders placed on our site and orders made on Amazon can be shipped anywhere in the USA. If you’re from outside the USA and would like to purchase Naoki Matcha, tell us where you’re from! While we may not deliver our products to you now, we certainly hope to do so in the future and will update you once we can.
Purchases on this site are shipped with free standard shipping (5-8 days) from our warehouse in Saint Mary’s, Georgia.
Purchases on Amazon.com are shipped using Amazon’s fulfillment services. This means free 2-day shipping within the continental USA if you are an Amazon Prime member.
We cannot accept returns because our items are food items. However, if you are dissatisfied in any way, please reach out to us.
We see a big part of our mission as helping you make the best of your matcha purchase. Do speak to us if you are facing any issues, and we will make sure we solve your problem in every way we can.
Talk to us
We want to help.
Frequently Asked Questions
These are some common questions posed by customers which we think you may find useful.
Our matcha is tested for radiation and heavy metals by third party laboratories. The results are consistently in the negative. We always ensure that the tea estates we work with have rigorous compliance and safety testing procedures in place. If needed, these testing certificates are available upon request.
Don't see your question?
Ask us on any of the channels below.